Privacy Policy

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?

We collect personal information about you when you submit information to us when you use our Service. This can include information you provide to us when you register for an account, make a purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, redeem a promotion, or use other features of our Service.

The categories of personal information we collect may include:

• Contact and profile information
• Comments, chat, and opinions
• Payment and transaction information
• Information provided by third parties
• Information about the misuse of your account

The table at ANNEX 1 sets out the categories of personal information we may collect about you and how we use that information. The table also lists the legal basis which we rely on to process the personal information.

In summary, we can collect and use our customers' personal data on the following legal bases:

• Your consent. You may withdraw your consent at any time;
• To perform a contract for the sale of goods to you, and to take steps prior to entering into a contract. If you choose not to provide required personal information for performing a contract, we may not be able to provide you with the requested products or services;
• Compliance with our legal obligations; or
• Our legitimate interests (as further explained below).

Legitimate interest means the interests pursued by us in conducting and managing our business, e.g., in order to communicate with you.

Where we choose to rely on legitimate interests, we take extra care in ensuring people’s rights and interests are fully considered and protected. We ensure that we carefully consider any potential impact that this may have on you to ensure that your fundamental rights and freedoms are not overridden by the pursuit of our legitimate interests. To this end, we will not process your personal data where our interests are outweighed by the impact on you. You may have a right to object to the processing of your personal data where we are relying on a legitimate interest if you feel it impacts on your fundamental rights and freedoms.

For further information on your rights and choices regarding your information, see the Your Choices and Control Over Your Information and Your Rights In Respect Of Your Personal Information sections below.

2. YOUR CHOICES AND CONTROL OVER YOUR INFORMATION

Profile and data sharing settings: You may update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your Account Page.

How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can submit your request to by emailing us at insidesaleseu@quakerhoughton.com. We may not be able to modify or delete your information in all circumstances.

3. HOW WE STORE AND PROTECT YOUR INFORMATION

Data storage and transfer: Your information collected through our website may be transferred to, stored and processed in other countries, including those outside the European Union, in which Quaker Houghton Inside Sales Ltd. or its affiliates or service providers maintain facilities. Please note that these internal and external international transfers of your personal information are made pursuant to appropriate safeguards, namely standard data protection clauses adopted by the European Commission. If you wish to enquire further about these appropriate safeguards, please contact us using the details set out at Section 7 below.

Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. These safeguards include, but are not limited to:

• Firewalls to prevent unauthorized access;
• Access control mechanisms to ensure that only authorized personnel can access your data; and
• Regular security audits to identify and address potential vulnerabilities in our infrastructure.

However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable and required steps to investigate the breach and, where appropriate, notify those individuals whose information may have been compromised (if required by law) and take other steps, in accordance with any applicable laws and regulations.

Retention of your information: We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements. For specific retention periods that apply, please see ANNEX 1.

4. DISCLOSURE OF YOUR INFORMATION

We will share your personal information with the following categories of recipients for the purposes set out in the Annexes:

• Service providers and advisors: third party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, product fulfilment, payments processing, data enhancement services, abuse prevention, web hosting, or providing analytic services.
• The public: when you provide feedback or post user content on our site. For example, if you post a product review on our website or a comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our website or on our social media pages.
• Purchasers and third parties in connection with a business transaction: personal information may be disclosed to third parties in connection with a Quaker Houghton Inside Sales Ltd. -related transaction, such as a merger, sale of Quaker Houghton Inside Sales Ltd. assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business by a third party, or in the event of a bankruptcy or related or similar proceedings; and
• Law enforcement, regulators and other parties for legal reasons: third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Quaker Houghton Inside Sales Ltd., our visitors, or others.

• Stripe. We use Stripe as a payments processor to allow us to sell our products to you. All Stripe transactions are subject to the Stripe Privacy Policy.

5. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION

In addition to the ways in which you can manage the use of your data as outlined in Section 2 above, you have the following specific rights under applicable privacy law in respect of your personal information that we hold:

• Right of access. The right to obtain access to your personal information along with certain related information;
• Right to data portability. The right to receive your personal information in a commonly used format and to have your personal information ported to another data controller;
• Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete;
• Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed;
• Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information; and
• Right to object. The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
• Right to lodge a complaint to your Data Protection Authority.

If you wish to exercise one of these rights, please contact us using the details set out at Section 7 below. Please note that we cannot always comply with a request, if we have a legitimate reason for not doing so. To exercise your right to lodge a complaint with the Data Protection Authority, you can contact the authority directly.

6. LINKS TO OTHER WEB SITES AND SERVICES

The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

7. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the website, please contact the Privacy Officer at insidesaleseu@quakerhoughton.com.

8. CHANGES TO OUR PRIVACY POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Privacy Policy. Where we have your email address, we will notify you of any material changes to this policy. If you object to any changes, you may stop using our Services. Continuing to use our Services after we publish changes to this Privacy Policy means that you have read and understood the changes.